The migration from our previous system to Vantaca involves a vast data migration. This includes all historical and current account data. It also requires a verification period to ensure everything transfers smoothly. You might experience temporary delays in seeing your complete account information, including missing or inaccurate data — that's perfectly normal, it can take up to 60 days. Please be patient as we finalize the migration. 

In the meantime, you can make payments based on your past balances. There will be no late fees for any balance due during this grace period. We'll let you know once your accounts are fully updated, including account merges and historical information. At that time, the grace period for late fees will end. Read more in the Everything you need to know about Vantaca.

There are multiple ways to pay assessment fees, some are free and some result in a transaction fee.  All payments made on July 1 or 2 where a transaction fee was incurred will be reimbursed.  Since then, we've added clear messaging in the payment tab to help identify which options are free and which incur additional processing fees.

Transaction fees after July 2 will not receive a reimbursement.  Please refer to Everything you need to know about Vantaca for additional details.

Providing excellent customer service and timely responses is important to us.  On average, our response times are 24 hours or less.  We're currently experiencing a very high volume of inquiries and our response times are delayed.  We apologize for this inconvenience and thank you for your patience.  We assure you that your inquiry has been received and we are working to respond to you as quickly as possible.